Shipping policy

Processing Time

We know how exciting it is to receive new packages so we work to get your order processed as soon as possible. All orders are processed, verified, and shipped within 2-4 business days or sooner with the exception of sales, Black Friday, Cyber Monday, busy times. During these times there is a possibility that order processing may take longer.

Please note that we are not responsible for orders lost in the mail, incorrectly supplied addresses, damaged, or unclaimed/refused packages. You can track your package using the supplied tracking number.

 

Order Tracking

Once your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. 
 
Shipping Time

Orders are processed, verified, and shipped within 2-4 business days.
Once your order has been shipped, the estimated time of arrival is:
US Orders:
1. USPS standard shipping  (3-5 business days) 
2. USPS Express mail (2 business days)

Express Shipping address must be verified for approval.
International Orders:
1. USPS Priority international mail (7-14 business days)

Incorrect Shipping Information
If a package is returned due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. Adorn is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages
Adorn is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Adorn will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

DAMAGED PRODUCT AND INCORRECT ORDERS
Adorn carefully inspects all orders before shipping. We do not ship damaged merchandise and are not responsible if you receive damaged product.   For orders damaged during transit please contact the shipping carrier to notify them. 

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.